02.05AI
AI receptionist
AI receptionist from Hot Rocket Software, a team of software, website and digital marketing specialists based in the UK, with 19 years in IT. An AI receptionist that answers calls and messages, books appointments, takes details and hands over to a person, built around your diary and systems.
02.05.0
What is AI receptionist?
An AI receptionist answers your phone and messages when you cannot: it greets callers, answers common questions from your own information, takes details, books into your diary and passes urgent calls to a person. We set it up around your business, your calendar and your rules, and you can see a transcript of every conversation.
02.05.1
Who is it for?
- Trades and service businesses who miss calls while on a job
- Clinics and practices with busy front desks
- Any business losing enquiries out of hours
02.05.2
From a small business to a large organisation
The same team takes on a single tool for a small business and long-running work for large companies and the public sector. Here is what each end looks like.
For a small business
Calls and messages answered when you are on a job or closed, with details taken and urgent calls passed to you.
For large companies and the public sector
Front-door handling for busy contact centres: routing, call summaries into your CRM or case system, and clear escalation to staff.
- Contact-centre triage
- Out-of-hours handling
- Integration with CRM and case systems
- Call summaries and reporting
02.05.3
What you get
- 01Call and message flows written with you, in your tone
- 02Answers drawn only from information you approve
- 03Booking into your calendar or booking system
- 04Urgent-call transfer and message-taking rules
- 05Transcripts, summaries and a call log
02.05.4
How we approach it
Discover
What callers ask, when they call, what counts as urgent.
Scope
Scripts, escalation rules, booking rules and data handling.
Build
Voice and messaging set up, connected to your diary.
Launch
Test calls, then overflow and out-of-hours first.
Support
Review transcripts and refine answers.
02.05.5
Questions
Will callers know they are talking to an AI?
Yes. We recommend the receptionist says so at the start of the call. It is honest, and callers can ask for a person.
What happens with calls the AI cannot handle?
They are transferred to a person, or a message is taken and sent to you straight away, depending on the rules you set.
Is call data handled under UK GDPR?
Yes. We agree what is recorded, how long it is kept and who can see it, and that goes into your privacy notice.
02.05.6
What could this look like for you?
Example ideas, not client case studies.
- AI receptionist: Answers calls and messages out of hours, takes the details and books a call back.
T+99Next step
Talk it through with us
A free 30-minute first chat, with no obligation. Tell us what is getting in the way; we tell you honestly what we would do, roughly what it would take, and whether it is worth doing at all.