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SaaS development

SaaS development from Hot Rocket Software, a team of software, website and digital marketing specialists based in the UK, with 19 years in IT. SaaS product development: multi-tenant architecture, subscriptions and billing, onboarding, admin and the operations behind a product people pay for.

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INTERFACEAPIDATA01.03 SAAS DEVELOPMENT

01.03.0

What is saaS development?

SaaS development is building software that many customers sign up to and pay for on a subscription. Beyond the features, it needs accounts and teams, billing, onboarding, permissions, an admin side, and hosting that copes as customers arrive. We build all of that, and we run our own SaaS product, DeskZap, so we know where the hard parts are.

See where saaS development fits in our work →

01.03.1

Who is it for?

  • Founders turning an idea or a service into a product
  • Businesses productising an internal tool to sell to others
  • SaaS teams who need extra senior hands on a roadmap

01.03.2

From a small business to a large organisation

The same team takes on a single tool for a small business and long-running work for large companies and the public sector. Here is what each end looks like.

For a small business

A first paid version of your product with sign-up, billing and an admin area, and nothing it does not need yet.

For large companies and the public sector

Multi-tenant platforms with single sign-on, organisation accounts, data separation, audit logs and the uptime larger customers expect.

  • Multi-tenant architecture
  • SSO and SCIM for enterprise customers
  • Re-platforming an existing product
  • Scaling and cost reviews

How we work with enterprise and the public sector →

01.03.3

What you get

  1. 01Multi-tenant architecture with team accounts, roles and permissions
  2. 02Subscription billing (for example Stripe), trials, plans and invoices
  3. 03Onboarding, transactional email and an admin console
  4. 04Usage, audit and error logging from day one
  5. 05Infrastructure that can be self-hosted or moved between providers

01.03.4

How we approach it

  1. Discover

    Who pays, what they pay for and the one job the first version must do.

  2. Scope

    A release plan from MVP to the first paying customers.

  3. Build

    Product and platform in parallel: features, billing, auth, admin.

  4. Launch

    Pricing pages, analytics, monitoring and an on-call plan.

  5. Support

    Ongoing product development or handover to your hires.

01.03.5

Typical stack

  • TypeScript
  • Next.js
  • Go
  • PostgreSQL
  • Stripe
  • Docker

01.03.6

Questions

Have you built a SaaS product yourselves?

Yes. DeskZap, our remote access and remote support product, is built and run by Hot Rocket Software. It has plans, trials, billing and a self-hosted option, so the operational side of SaaS is familiar ground.

Single-tenant or multi-tenant?

Most SaaS products start multi-tenant with strict tenant isolation in the database. Single-tenant deployments make sense for customers with strong data residency or security requirements, and we can design for both.

Can you work with our existing codebase?

Yes. We usually start with a short code audit so you know what we found before we change anything.

T+99Next step

Talk it through with us

A free 30-minute first chat, with no obligation. Tell us what is getting in the way; we tell you honestly what we would do, roughly what it would take, and whether it is worth doing at all.

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